Ray's Library
Ray's Current Articles
Beware, Customer Experience Is Not Discovered In A Customer Satisfaction Survey.
"You can be the vendor with the greatest relationships in the world and lose to the new competitor who delivers a better experience."
The Slave Labor Panel Discussion Was Great! Really?
The Moderator/panel should have expressed their true thoughts regardless of how painful those thoughts would be to Lexmark. After all, Lexmark received an invitation, one they refused to accept.
What Will Data Tell My Boss?
Unfortunately, today senior leaders cannot outsource to their team leaders anything perceived that could bring awareness to something these team leaders were responsible for overseeing.
The Fear of Response!
When you read the BTA's message to its members regarding the subject, you have to conclude just how hard it is for our industry to discuss and execute anything painful to the comforts in status quo.
Lexmark - It is not a Supply Chain Issue - It's about Chains used on the humans manufacturing the supply!
Isn't hiding the truth just a silent way of lying? I am amazed at the absolute nonsense coming from Lexmark. The Department of Homeland Security (DHS) banned Lexmark's owners, Ninestar Corporation and eight subsidiaries, from bringing products into the U.S. supply chain. This ban was part of the (UFLPA) Uyghur Forced Labor Prevention Act. Yes, it is as disgusting as it sounds.
The Pretender!
Yes, Little Red Riding Hood was pulled from the wolf's stomach and lived another day. That part of the story excites the wolves, who bet soon again they will consume you.