Ray's Library
Ray's Current Articles
My Argument To Terminate Lexmark & All Ninestar!
I believe that when the Department of Homeland Security (DHS) banned Lexmark's owners, Ninestar, and eight subsidiaries. Lexmark went into overdrive with its deceit and distraction attempts to hide its PRC ownership and its true manufacturing relationship with its PRC owner, Ninestar.
Is Konica Minolta Ready? What Big Changes Are Coming?
It seems Konica Minolta acquired a dysfunctional mess in 2012 when it purchased All Covered. It has been 12 years and many other acquisitions without any movement in profitability. Konica's operating profit within its digital workplace is dismal at best.
Beware, Customer Experience Is Not Discovered In A Customer Satisfaction Survey.
"You can be the vendor with the greatest relationships in the world and lose to the new competitor who delivers a better experience."
The Slave Labor Panel Discussion Was Great! Really?
The Moderator/panel should have expressed their true thoughts regardless of how painful those thoughts would be to Lexmark. After all, Lexmark received an invitation, one they refused to accept.
What Will Data Tell My Boss?
Unfortunately, today senior leaders cannot outsource to their team leaders anything perceived that could bring awareness to something these team leaders were responsible for overseeing.
The Fear of Response!
When you read the BTA's message to its members regarding the subject, you have to conclude just how hard it is for our industry to discuss and execute anything painful to the comforts in status quo.